Customer
Satisfaction Survey |
| Satisfaction
Code |
1 |
Very
Satisfied |
2 |
Satisfied |
3 |
Somewhat
Satisfied |
4 |
Dissatisfied |
N/A |
Question
does not apply |
|
| Customer:
|
|
| Completed
By: |
|
| Title: |
|
| |
|
| Sec
4.0 Quality Management System: |
| 1. |
Satisfied
that processes were controlled and documentation requirements were met.
|
|
| 2. |
Quality
inspections provided a product that met or exceeded your expectations
|
|
| Sec
5.0 Management Responsibility: |
| 3. |
NREC
responsiveness to Request For Quote. |
|
| 4. |
Request
For Quote returned in a timely manner.
|
|
| 5. |
Opportunity
for NREC & customer reviewing contract to ensure mutual understanding.
|
|
| Sec
6.0 Resource Management: |
| 6. |
Skilled
Union Craftsmen provide a Quality product.
|
|
| 7. |
Invoices
& pertinent paperwork completed timely & correctly.
|
|
| 8. |
Adequate
resources & facilities provided on site with a clean and safe work
environment.
|
|
| Sec
7.0 Product Realization: |
| 9. |
Customer
provided contact to communicate continuous update & or changes as
needed.
|
|
| 10. |
Delivery
schedule adhered to as specified.
|
|
| 11. |
Product
packaging, preservation & shipping according to specification.
|
|
| 12. |
Customer
supplied material managed & controlled properly.
|
|
| Sec
8.0 Measurement, Analysis & Improvement: |
| 13. |
Warranty
issues (if any) resolved satisfactorily & promptly.
|
|
| 14. |
Communication
after the sale for Customer input & possible future improvement.
|
|
Additional
Comments:
|
| |
|
